Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Cleeny platform and website at cleeny.co.uk, operated by Cleeny Ltd (“Cleeny”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Cleeny.

1. The service

Cleeny is a software-as-a-service (SaaS) platform that helps commercial cleaning operators calculate per-contract profitability, build quotes, and manage margin. The platform is provided on a subscription basis.

Cleeny is a tool that provides calculations based on data you enter. It does not constitute financial, legal, or business advice. You are responsible for decisions made using the platform.

2. Accounts

To use Cleeny you must create an account. You agree to:

• –Provide accurate and complete registration information.
• –Keep your password secure and not share it with others.
• –Notify us immediately at hellocleeny@gmail.com if you suspect unauthorised access.
• –Be responsible for all activity that occurs under your account.

You must be at least 18 years old and have the authority to enter into these Terms on behalf of your business.

3. Subscriptions and payment

Cleeny is offered on a monthly subscription. By subscribing:

• –You authorise us to charge your payment method on a recurring monthly basis.
• –Subscriptions automatically renew each month unless cancelled before the renewal date.
• –Prices are shown in GBP and are exclusive of VAT where applicable.
• –We reserve the right to change pricing with 30 days' written notice. You may cancel before the price change takes effect.

Payments are processed by Stripe. We do not store full card details. All fees are non-refundable unless required by law or as set out in our refund policy.

4. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain full access until then. We do not offer pro-rata refunds for partial months.

Following cancellation, your data is retained for 90 days. You may export a CSV of your data at any point before or after cancellation.

5. Acceptable use

You agree not to:

• –Use Cleeny for any unlawful purpose or in violation of any applicable laws.
• –Attempt to gain unauthorised access to any part of the service or its infrastructure.
• –Reverse-engineer, decompile, or copy any part of the platform.
• –Upload malicious code, viruses, or any content that could harm the service or other users.
• –Resell, sublicense, or commercialise access to Cleeny without our written permission.
• –Use automated tools (bots, scrapers) to access or extract data from the platform.

We reserve the right to suspend or terminate accounts that violate these terms without notice.

6. Your data

You own all data you enter into Cleeny. We do not claim any intellectual property rights over your business data. We process your data solely to provide the service, as described in our Privacy Policy.

You are responsible for ensuring that any data you enter does not infringe the rights of third parties and complies with applicable data protection laws (including UK GDPR where relevant).

7. Intellectual property

Cleeny and all content, features, software, and branding within the platform are the exclusive property of Cleeny Ltd and are protected by applicable intellectual property laws. These Terms do not grant you any rights in our intellectual property other than the limited right to use the service as described.

8. Availability and changes

We aim to maintain high availability but do not guarantee uninterrupted service. We may carry out planned maintenance, which we will aim to schedule outside UK business hours.

We may add, modify, or remove features at any time. For material changes that reduce core functionality, we will give at least 14 days' notice and the option to cancel with a pro-rata refund for that month.

9. Disclaimer of warranties

Cleeny is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, uninterrupted, or free from security vulnerabilities.

The calculations and outputs produced by Cleeny are based on data you provide. We make no warranty as to their accuracy or suitability for any specific business decision.

10. Limitation of liability

To the maximum extent permitted by law, Cleeny Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the service.

Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total fees you paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

11. Termination

We may suspend or terminate your account if you breach these Terms, fail to pay fees, or if we reasonably believe your use poses a risk to other users or the platform. Where possible, we will give notice before termination.

Upon termination for any reason, your right to use the service ceases immediately. Data retention and deletion is governed by our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these Terms, contact us at hellocleeny@gmail.com. We aim to respond within 2 business days.